Delivery Policy
Here is some important information regarding online ordering.
FOR ALL URGENT DELIVERIES OR FOR AN ORDER OF MULTIPLE BOXES, please note that you can contact us via the "chat" on the website or by phone at 514-206-8434 ext. 700. We have solutions for multiple shipments to different addresses with ease.
Are you offering our products as gifts?
Ship to an address other than yours:
Please note that you can enter an address other than yours at the order validation stage by clicking on “SHIP TO A DIFFERENT ADDRESS?” which will allow you to enter the delivery address other than yours.
Add a personalized word or important note to your order:
At the validation stage of your order, you will have a space provided “Personalized words (optional)” and the space “Additional Order Notes” (optional)” in order to send us important information that you would like to mention with your order, for example:
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A word you would like to add to the shipment (We take care to print everything to make the gift experience even more enjoyable!)
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The time you would like the person to receive the gift
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A note to add for the carrier (purolator) such as leaving the package in a box provided for this purpose on the gallery for example
Delivery times:
Deliveries to Quebec
Carrier used : Purolator (no signature required)* or Canada Post
*During this special period, please note that we require a signature upon receipt for addresses with condos, suites or apartments. If the person receiving the gift is not there, the delivery person will leave a card at the door mentioning to call them or the place to pick up the package.
Price: Flat rate of $9.95 per order anywhere in Quebec* (*Except for some remote areas). You can also opt for Purolator Express services when ordering.
Delivery time : Orders are delivered within 2-4 business days from the time you place your order online.
Urgent order: Please note that you can communicate with us via “chat”, by email or by phone at 418-389-4697 if you have a special need such as an urgent delivery or a later delivery date for a party for example. (Gift for someone’s birthday that you want to highlight and reserve in advance without sending the gift right away)
Deliveries in Ontario
Carrier used : Purolator (no signature required)* or Canada Post
*During this special period, please note that we require a signature upon receipt for addresses with condos, suites or apartments. If the person receiving the gift is not there, the delivery person will leave a card at the door mentioning to call them or the place to pick up the package.
Delivery time : Orders are delivered within 2-4 business days from the time you place your order online.
Urgent order: Please note that you can communicate with us via “chat”, by email or by phone at 418-389-4697 if you have a special need such as an urgent delivery or a later delivery date for a party for example. (Gift for someone’s birthday that you want to highlight and reserve in advance without sending the gift right away)
Deliveries to Canada (except Quebec)
Carrier used : Purolator (no signature required)* or Canada Post
*During this special period, please note that we require a signature upon receipt for addresses with condos, suites or apartments. If the person receiving the gift is not there, the delivery person will leave a card at the door mentioning to call them or the place to pick up the package.
Delivery time : Orders are delivered within 5-8 business days from the time you place your order online.
Urgent order: Please note that you can communicate with us via “chat”, by email or by phone at 418-389-4697 if you have a special need such as an urgent delivery or a later delivery date for a party for example. (Gift for someone’s birthday that you want to highlight and reserve in advance without sending the gift right away)
Deliveries to the United States
Carrier used : Purolator or Canada Post
Price: Rate based on Purolator rates. In the cart, you can enter the destination postal code to know the delivery costs.
Delivery time : Orders are processed within 24-48 hours and are delivered in 5-7 business days depending on Purolator's policies. So you can expect 6-9 business days from the time you placed your order for delivery to the USA.
Delivery outside Canada and USA:
Carrier : Canada Post
Price: Please contact us for the price according to the size of your package and its weight. We deliver everywhere
Time limit : Varies depending on destination and order size/weight. Please contact us for more information at 418-389-9150.
Tracking your order:
Once your order is completed, you will receive an order confirmation email with the details (order contents and shipping address). Once your order is processed on our end, you will receive a tracking number that will allow you to follow your order to its destination. Please monitor your email inbox. If you have not received an email from us, please monitor your promotions or spam or junk email inbox.