Terms and conditions
TERMS AND CONDITIONS
These terms and conditions govern the use of this site https://rougemaple.com/.
This site is owned and operated by Produits d’érable Cumberland Inc.
Type of site: e-commerce
All content published and made available on this site is the property of Cumberland Maple Products Inc. and its creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of this site.
When you create an account on our site, you agree to the following:
- that you are solely responsible for your account and the security and confidentiality of your account, including any passwords or sensitive information attached to such account, and
- that all personal information you provide to us through your account is current, accurate and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you use our site illegally or violate the Terms of Acceptable Use.
Sales of goods and services
This document governs the sale of goods made available on our site.
The goods we offer include:
- Corporate gifts
- Maple gourmet products
The properties linked to this document are the properties that are displayed on our site at the time you access it. This includes any products listed as out of stock. All information, descriptions or images that we provide about our goods are described and presented with the greatest possible accuracy. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods at your own risk.
We accept the following payment methods on this site:
- Bank card
- Interac Online
When you provide us with your payment information, you confirm to us that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.
Transport and delivery
When you make a purchase from our site, you agree and acknowledge that you provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.
Reimbursement of goods
We accept refund requests on our site for products that meet one of the following requirements:
- the good is broken
- the property is not as described
- The good does not meet the expectations of the user
Refund requests can be made within 5 days of receipt of your goods.
Refunds do not apply to the following products/services:
- Add exclusions here
Returns can be made in person at the following locations: At our office
Please follow this procedure to return your items by mail:
Contact our shipping team at Produits d’érable Cumberlanc inc at 514.206-8434 ext. 702 or by email at [email protected] and we will send you a bill of lading to affix to the package and proceed with pickup by a carrier such as Purolator
Limitation of Liability
Produits d’érable Cumberland Inc. or one of its employees will be held responsible for any problem arising from this site. Nevertheless, Produits d’érable Cumberland Inc. and its employees will not be held responsible for any problem resulting from any irregular use of this site.
As a user, you hereby indemnify and hold harmless Produits d’érable Cumberland Inc. from any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your violation of any of the provisions set out in this document.
This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.
For EU residents, GDPR is the applicable law governing this document. In the event of any inconsistency between a provision of this document and the GDPR, the rules of the GDPR will take precedence.
If at any time any of the provisions set forth herein are held to be inconsistent or invalid under applicable law, such provisions shall be deemed void and shall be severed from this document. All other provisions will not be affected by law and the rest of the document will still be considered valid.
These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we run our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms or we will post a notice on our site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
849 Boulevard Ouellet, Thetford Mines, G6G 4X7