ROUGE General Terms and Conditions of Sale

Paying By Credit Card

The ROUGE website is a secure website and is Level 1 PCI Compliant. All stores powered by Shopify include level 1 PCI compliance web hosting and shopping cart software. Rest easy knowing your data is secure.

ROUGE Delivery Charges

For Maple Tree Adoption (the cost shown for GOLD Status covers both Shipments in the year)

Region

Shipping cost

GOLD Status        

Shipping Cost

SILVER Status

Shipping Cost

BRONZE Status

USA $30.00 Cdn $15.00 Cdn $15.00 Cdn
USA (Alaska, Hawaii, Puerto Rico) $36.00 Cdn $20.00 Cdn $20.00 Cdn
Canada    $20.00 Cdn $10.00 Cdn $10.00 Cdn
UK & Europe $44.00 Cdn $25.00 Cdn $25.00 Cdn
Rest of the World $49.00 Cdn $35.00 Cdn $35.00 Cdn

   

Please note that due to the weight of the products it is difficult to get our shipping rates as low as we would like them.
We continuously strive to provide you the best balance of service and value and will update these rates should we find a more economical way to ship. 

All other products

Region up to 2Kg 2kg - 5kg More than 5kg
USA $15.00Cdn $30.00Cdn $50.00Cdn
USA (Alaska, Hawaii, Puerto Rico) $20.00Cdn $33.00Cdn $60.00Cdn
Canada $10.00Cdn $20.00Cdn $50.00Cdn
UK & Europe $25.00Cdn $50.00Cdn $100.00Cdn
Rest of the world $35.00Cdn $65.00Cdn $115.00Cdn

Delivery Schedule

ROUGE Maple Tree Adoptions
           
For all ROUGE Maple Tree Adoptions, we aim to send the first package within 2 weeks of receiving the order. If there is a problem with any of the information we will contact you by e-mail or telephone.


You will first receive the ROUGE Spring Package. This package consists of two 500ml bottles of ROUGE’s 100% pure organic maple syrup ensuring the freshest maple syrup from the current season. The second package, the ROUGE Gourmet Package (consisting of organic maple syrup gourmet products) will be sent out to you 4 to 6 months after the first shipment.

ROUGE Shop Orders

We aim to send all items ordered within 2 weeks of receiving the order and the shipping information.

We insure the goods until delivery, but can't be held responsible for failed delivery due to factors beyond our control such as mistakes with addresses.

Our Returns Policy

If you are unhappy with your purchase, you may return it, in the same state in which you received it, for a refund or replacement within 10 days of the delivery date. Delivery and handling charges are non-refundable. We'll refund the cost of the item within 30 days of receiving the returned, undamaged goods.

You can cancel your order at any time before delivery by emailing or calling us before the despatch times stated above.

If you are not happy with the service you have received we'd like to fix things as soon as possible. Please contact us at Help@Rougemaple.com.